Sr. Account Manager

Posted 5 months ago


The Senior Account Manager takes ownership for specific aspects of account projects, assuming responsibility for the tactical implementation of the healthcare communications program. The SAM will be expected to continue to refine and enhance their PR skills, taking on the daily management of projects, coaching and delegating to the more junior members of the team, and helping with managing their workloads.

The SAM will need to be confident in their own capabilities and begin to take ownership in driving specific client activities.” 

Duties and Responsibilities: 

Business Development

Work closely with senior members of the Client Services team during pitch work

  • Play a key role presenting at pitch presentations
  • Work with other members of the agency to prepare responses to Requests for Information and Requests for Proposals from clients
  • Ensure that clients are aware of all the services Langland can offer
  • Spot opportunities for new business and share them with your manager
  • Actively sell the agency’s services and project the Langland brand


 Client Relationships

  • Build and maintain good client relationships
  • Participate actively in client calls and run and control client meetings e.g. take a central role in discussions on specific materials you are responsible for
  • Meet regularly with clients’ team to plan and progress account activity
  • Analyze clients’ marketing plans and advise accordingly
  • Gather, share and act upon feedback from the client on campaign work to build satisfaction, recognition of agency value and feed credentials/effectiveness award entries
  • Utilize your experience to respond to situations and where possible limit the involvement of more senior members of the Client Services team



  • Plan and conduct desk and field market research
  • Develop an understanding of marketing strategies and tactics that will be appropriate and effective for your clients
  • Develop an understanding of why creative work has been developed and its relevance to a client’s strategy
  • Get involved in brand/study planning workshops



  • Brief creative teams in a simple, concise, yet inspiring manner, ensuring, at all times, that they are fully aware of the client’s requirements
  • Critique creative work and provide evidence-based opinions
  • Ensure that the creative output matches the client’s brief and the Agency standards, as well being compliant with all the necessary legal and regulatory requirements
  • Present and sell tactical creative ideas and work to clients on accounts that you are managing on a day-to-day basis
  • Challenge client thinking when appropriate in line with campaign objectives and core creative idea/critique work in a constructive manner in line with the brief
  • Champion and demonstrate passion for the agency’s creative output



  • Demonstrate organizational and time management skills to effectively manage work requirements
  • Ensure senior account team members are aware of all critical client deadlines to enable them to support you in prioritizing work
  • Take client briefs for assigned projects and draft marketing communications proposals for approval by a senior member of the Client Services team
  • Take ownership of all accounts within your portfolio, referring upwards when necessary / appropriate
  • Brief appropriate agency personnel on assigned projects
  • Ensure that Contact Reports are produced in a timely and efficient manner
  • Manage and update project tracking tools (e.g. progress reports, translation and print trackers etc.) on a daily basis
  • Review production timetables from the production and delivery teams, monitor progress of projects against timetables and effect timely delivery
  • Create and maintain resource/reference files to assist agency team on assigned projects in conjunction with Account Executives / Managers
  • Take client feedback throughout the development process and act as an intermediary between client and agency throughout the sign-off process
  • Ensure that both internal and external stakeholders involved in projects are informed of all developments, including time, budget and delivery issues, at every stage of the sign-off process
  • Identify opportunities to improve agency process and optimize profitability  



  • Foster good relationships with all internal departments and cross-functional teams
  • Encourage teamwork and good communication
  • As a senior member of the Client Services team, assist where possible with the coaching and development of more junior members of the team for example, Account Executives and Account Managers
  • Proactively support your manager, suggesting new ideas and questioning thinking where appropriate
  • Refer to senior team members for advice and support

Job Features

Job CategoryAccount Services

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