Account Manager

Posted 3 years ago

The Account Manager position requires the ability to manage the agency’s day-to-day relation with key client contacts.

  • BA/BS degree required
  • 3-5 years of professional agency support experience or related field experiences such as sales or marketing
  • Basic, computer skills, with experience in widely utilized word processing and spreadsheet applications, with a working knowledge of Mac programming
  • Strong communication and organizational skills.
  • Ability to effectively handle multiple assignments at one time
  • Resourcefulness
  • Positive outlook and good interpersonal skills
  • Earn and keep each clients’ respect and confidence as a trusted advisor bringing value to their business through a strong commitment to success, consistent performance and the ability to develop a wide range of ideas and solutions
  • Acquire in-depth knowledge of, and be conversant in, each clients’ business – their key issues, competitive situation and industry trends
  • Demonstrate confidence and authority as the day-to-day voice of the agency team
  • Effectively balance the dual expectations of your clients and the agency
  • Anticipate potential relationship or expectation issues, advising the Account Group Director in time for the agency to act proactively
  • Outline expectations of, and communicate effectively with, agency team members
  • Effectively assign, delegate, coordinate and monitor the work of agency staff members assigned to client projects
  • Demonstrate an investment in, and commitment effectively with, the agency/client “team” to develop and support a positive mindset about the work, the client and the agency staff that is involved
  • Establish rapport and trust with a range of staff members assigned to your account(s) – acknowledging the expectations of and on others, identifying team and project needs, remaining open to considering multiple points-of-view
  • Provide a model for project leadership . . . prepared and pro-active, thorough and accurate
  • Encourage and demonstrate unity behind team and agency decision-making
  • Effectively incorporate senior staffers from account management as well as other departments as project objectives or issues warrant
  • Display marketing curiosity and a willingness to push your own thinking and the agency’s work in new directions
  • Clearly establish objectives and priorities for client initiatives
  • Help develop, articulate, and adhere to, agreed upon strategies
  • Demonstrate an ability to develop a range of alternatives for client and agency decision-making
  • Identify key elements of an issue, problem or data set and be able to highlight general opportunities and implications
  • Develop and articulate initial points-of-view relative to strategic, creative and media alternatives

Job Features

Job CategoryAccount Services

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